Very good customer ratings confirm high quality of DB Cargo Polska's services

 Very good customer ratings confirm high quality of DB Cargo Polska's services

The overall level of customer satisfaction with DB Cargo Polska's services has remained consistently high, above 4 points on a 5-point scale, for the past nine years. In this year's survey, the index reached 4.5 points, which is the second best result in the history of this survey.

DB Cargo Polska has had its rail freight services evaluated by customers since 2012. Each time, the independent survey institute IPSOS GmbH uses to conduct a survey in the six markets in which the DB Cargo Group operates, including Poland. In each edition of the survey the entire transport process is evaluated, from sales consultancy, through contract management, placing the order, providing the wagons and the transport itself, information flow, invoicing process, up to claims handling. All stages of the transport process have been appreciated by the customers over the last nine years, scoring above 4 points, on a five-point scale.

High results give a lot of satisfaction – especially since they were achieved during the pandemic, a difficult time not only for the railway market, but also for the entire global economy. I am pleased that, in the eyes of our customers, the services we provide them with have been rated highly for years already. This means that our market declaration to provide high quality services is reflected in our daily practice. I would like to thank our customers for their cooperation and such a good opinion. It motivates us to work even harder to deliver better transport and logistics solutions every day. – says Paweł Pucek, Member of the Management Board for Sales at DB Cargo Polska. "I would also like to thank my colleagues involved in the customer service and transport execution. Without their involvement in the daily relations with our customers, it would not have been possible to maintain the high level of services provided over such long period of time."

What was also assessed in the survey was the willingness to continue cooperation, recommendation of the service provider and the company’s image. Here too, since the beginning of the survey, ratings have remained on a high level of over 4 points.

In this year's edition of the survey, the participation rate exceeded 70%.